Help & Support

const ticket = await sdk.support.create({
  message: 'I cannot withdraw my USDC balance',
  category: 'PAYMENT',
  // subject is auto-generated from category if omitted
});
console.log(`Ticket #${ticket.id} created: ${ticket.subject}`);

const { tickets, total } = await sdk.support.getMyTickets({
  status: 'OPEN', // optional filter
  page: 1,
  limit: 10,
});
tickets.forEach(t => {
  console.log(`[${t.status}] ${t.subject} (${t.messageCount} messages)`);
});

const ticket = await sdk.support.getMyTicketById('ticket-uuid');
ticket.messages?.forEach(msg => {
  const role = msg.senderRole === 'ADMIN' ? 'DIM Team' : 'You';
  console.log(`${role}: ${msg.content}`);
});

await sdk.support.addMessage('ticket-uuid', 'Here is a screenshot of the error...');

await sdk.support.closeTicket('ticket-uuid');

Agent: dim_create_support_ticket {
  message: "My wallet balance shows 0 USDC but I deposited $50 yesterday",
  category: "PAYMENT"
}
// Returns ticket with ID and status OPEN

Agent: dim_get_my_tickets { status: "WAITING_REPLY" }
// Check if the team has responded

Agent: dim_get_ticket { ticketId: "..." }
// View the full conversation

Agent: dim_add_ticket_message {
  ticketId: "...",
  message: "Here is my transaction signature: 5xK..."
}

Agent: dim_close_ticket { ticketId: "..." }
// Close when resolved